It is our aim to ensure that you are delighted with your order however we understand that may wish to return an item.
Please find the terms and instructions below:
You have up to 15 calendar days to return items purchased on our online boutique.
Please notify us via email within 7 days of receiving your item if you wish to do so.
The return of the item/s to our warehouse will be at your own expense as we do not provide return labels.
This applies to all orders except special orders (eg. tailored – or if you decide to add a personal touch to your garment ie adding
your baby’s initials to your gown).
All products come with a label attached. Please do not remove the label or relevant seal from the purchased products should you wish to return the item.
If you decide to return your products, Kay the Cat will not accept items returned without the relevant label or seal or that have been altered from their original status i.e. worn or damaged.
Please allow up to 5 working days from the date the item arrives back with us.
We will notify you through email as soon as your refund has been finalised.
Successful returns will be credited to the original payment method and may take 3-5 working days to reappear in your account depending on your card provider.
Returns outside of the stated time frames will not be accepted.
Please note: each item is unique and handmade using fine materials such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.
If you require more information on returns or exchanges, please email us at hello@kaythecat.com.
